Contact Us

We’re here to help.

If you have any questions about your order, subscription, billing, or your Main Elara Moon account, our Customer Support Team is happy to assist you.

Customer Support

Email
support@elaramoon.store

Phone
1 (774) 484-1584

Response Time
We aim to respond to all inquiries within one business day.

Common Reasons to Contact Us

Our support team can assist with:

  • Questions about your order

  • Subscription management

  • Canceling your membership

  • Billing questions

  • Payment issues

  • Delivery of digital products

  • Refund requests

  • Technical support

  • General inquiries

Business Information

Merchant of Record
ECOM MASTER CORP

Business Address
214 Main St, 509
El Segundo, CA 90245
United States
(Not a retail location)

Website
https://shop.elaramoon.store/

Customer Support
Email: support@elaramoon.store
Phone: 1 (774) 484-1584

Billing Descriptor
MAIN ELARA MOON

If you see a charge from MAIN ELARA MOON on your credit card or bank statement and have any questions, please contact us before contacting your financial institution. Our support team is committed to resolving billing inquiries promptly.

Subscription Support

Need to manage or cancel your membership?

Visit our self-service Membership Portal:
INSERIR-LINK-DO-PORTAL

There you can:

  • View your active membership

  • Review billing information

  • Check your renewal date

  • Cancel future recurring billing

If you experience any difficulty using the Membership Portal, please contact us by email or phone, and we’ll be happy to assist you.

Order & Delivery Support

Most digital products are delivered electronically to the email address provided during checkout.

If you have not received your order:

  • Check your Spam or Junk folder.

  • Confirm that the email address used during checkout is correct.

  • Contact us so we can resend your order or investigate any delivery issue.

Business Hours

Customer Support Hours

Monday – Friday
9:00 AM – 6:00 PM Eastern Time (ET)

Our Commitment

At Main Elara Moon, we are committed to providing a transparent, secure, and customer-focused experience. If you have any questions regarding your purchase, subscription, or account, we encourage you to contact us first. Our team is committed to resolving customer inquiries promptly, professionally, and fairly.